We have put together frequently asked questions for you to try and assist you with any queries you might have.
If you haven't find a necessary information, please email us at firstname.lastname@example.org.
In case you change your mind, you can't modify your order. It is only possible to contact our team by email@example.com for cancellation and refund.
Once you’ve signed up to our newsletter, your discount code will be emailed to you. It may have gone to your junk folder, so please check there too. If you have any issues, please email our Clients Team.
Unfortunately we don't offer any gift wrapping at the moment.
Yes, when you have placed the items into your shopping bag and started the checkout process, you can fill your contact information without creating an account.
Please note that you can't use multiple codes in one transaction. Your first order or automated discount will then be applied at the final stage of the checkout.
Once an order has been successfully placed, it cannot be modified in our system.
You can cancel your order or place a new order for the additional items.
For cancelation and refund please contact customer team via firstname.lastname@example.org.
For security reasons, Miphologia Jewelry does not save credit card information. The data is immediately passed on to the company’s partner systems for payment processing.
If you believe that someone has tried to misuse your credit card, please follow the instructions of your credit card issuer immediately and contact customer relations of your bank.
The details provided to Miphologia Jewelry will not be forwarded to any third parties under any circumstances.
We accept the following types of payment for online purchases:
VISA, MASTERCARD, AMERICAN EXPRESS, APPLE PAY, ClearPay and Pay Pal.
When selecting PayPal as a method of payment at checkout, you will be directed to the PayPal website to "Log In" and review the amount shown before clicking paying. Once this transaction is complete, you will then be redirected to miphologiajewelry.com.
All product prices displayed online on miphologiajewelry.com include VAT. For non-EU customers, the VAT will be automatically deducted from these prices based on the shipping address at the checkout. Our VAT number is ESB16832180. Please note that any duty and taxes that may be levied in the country of destination are the responsibility of the customer. Transactions are processed in Euro. Please email us at email@example.com if you need further advice.
Shipping & Returns
Miphologia Jewelry ships to most parts of the world.
Please see the list of locations and costs below:
International (Canada, Mexico, United States, Australia, China, Hong Kong SAR, Japan, New Zealand): €5
Prices could change depends on the weight of the parcel.
Free shipping on any order above €55 worldwide.
We ship worldwide apart from Russian Federation and Ukrain due to certain regulations. International shipping charges may apply.
All orders and shipments will be processed and shipped from our warehouse in Spain. We offer Standard and Express shipping options, a courrier will be chosen automaticaly based on better conditions for your delivery address.
Orders are delivered from Monday to Saturday.
We process orders between Monday and Friday. Please note that we don't ship on weekends.
Please allow extra time for your order to be processed during holidays and sale seasons.
Miphologia Jewelry is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.
Free shipping is automatically applied on any order above 55 EUR worldwide.
During some holidays we offer free shipping.
We would be able to modify your delivery address if your order has not been dispatched yet. Once it was pick up by courier we won't be able to modify your address or any information. In this situation please contact a shipping company in your country.
Once we have dispatched the order, you will be inform by email. If you haven't received your order within specified time of delivery requested, please check DHL link information. During high or holiday season delivery could be delayed.
If your order have been delivered, but was not signed by you, please check neighbours or offices next door or contact DHL in your country.
If your order haven't been picked up please e-mail us on firstname.lastname@example.org
We apologise if your purchase have missing or wrong item. For all enquiries please contact our team at email@example.com
Miphologia Jewelry is not responsible for lost and/or stolen packages. Once your item has been shipped you will receive a confirmation email with tracking info. Allow 1 day for tracking info to update.
In the unfortunate event that your package is missing, please contact your local post office immediately for record of non-delivered package(s). We will do our best to assist in tracking down its location. However, we are not responsible for lost packages showing confirmed delivery to the proper address.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Info@miphologiajewelry.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We don't offer exchenge unless the product has a manufacture defect.
In this case we offer to return the product and create a new order.
To initiate any returns please email firstname.lastname@example.org with the following information:
- your name
- order number
- reason for returning the item(s)
- whether you would prefer a refund or exchange.
Everything should be returned in their original packaging. More details find on Returns & Exchange page.
Please note that earrings can't be returned due to hygiene reasons (unless they are faulty).
And we offer an exchange services if jewelry piece was broken due bad quality of craftsmanship.
Unfortunately, you also will be charged for the full delivery price.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Miphologia Jewelry will send you an automatic email including the tracking number after your order is dispatched. You can use this link to track your order or if you log in online to your Miphologia Jewelry Account.
Most of our jewelry is made of brass sterling silver 925 with 18ct Gold Plated or Rhodium Plating, CZ (cubic zirconia) and freshwater pearls.
For more information visit page Care&Materials.
All our jewelry is carefully handcrafted and stones are hand-set. The surface treatments used allow our jewels to be guaranteed for 1 year. However abrasive products and inappropriate use can affect the quality of the jewel faster.
For jewelry care information Click Here.
We don't offer repair services.
All discount codes and gift cards need to be entered at the checkout page (box labelled 'gift card or discount code'). Please note that you can't use multiple codes with the same purchase. Your first order discount will then be applied at the final stage of the checkout if you opened the website from Welcome email link.
The majority of our rings are designed adjustable and should fit most people. For more information visit Size Guide page.
We guarantee our jewels 3 months. This warranty is applicable on every product. During this warranty period, we offer an exchange services if jewelry piece was broken due bad quality of craftsmanship. In this case you need to send us email to email@example.com with photos, description and invoice.
All orders are shipped with Miphologia Jewelry signature boxes and pouches.
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