FAQ

You may discover new pieces and collections on our homepage.

In JEWELRY menu you can choose options to shop by products, collections or materials. You can also go to TRENDING and explore our best selling and trending pieces. 

When you have chosen the products you would like to purchase, select color and quantity, and click on either ADD TO CHART or BUY IT NOW.

Click on the "Account" on the top right-hand corner, and click on "Create Account".  

Yes, when you have placed the items into your shopping bag and started the checkout process, you can fill your contact information without creating an account.

In case you change your mind, you can't modify your order. It is only possible to contact our team by info@miphologiajewelry.com for cancellation and refund.

It can happen that some products are out of stock.

You can leave your email on the product page for restock updates.

If you can't find a product you are interested in on our website, probably we don't sell it anymore.

Pre-order items are pieces that are out of stock at the moment. It take about 4-6 weeks for us to begin selling them again.

If you are interested in any of pre-order pieces, please leave your email on the product page for restock updates.

For both Gift Cards and Discounts, please entered a code at the checkout page (a box labelled 'gift card or discount code' under your purchase information). Please note that you can't use multiple codes in one transaction. Your first order or automated discount will then be applied at the final stage of the checkout.

Please note that you can't use multiple codes in one transaction. Your first order or automated discount will then be applied at the final stage of the checkout.

All items are shipped in Miphologia Jewelry signature packaging. Unfortunately, we don't offer any extra wrapping service.

Once an order has been successfully placed, it cannot be modified in our system.

You can cancel your order or place a new order for the additional items.

For cancelation and refund please contact customer team via info@miphologiajewelry.com. 

For security reasons, Miphologia Jewelry does not save credit card information. The data is immediately passed on to the company’s partner systems for payment processing.

If you believe that someone has tried to misuse your credit card, please follow the instructions of your credit card issuer immediately and contact customer relations of your bank.

The details provided to Miphologia Jewelry will not be forwarded to any third parties under any circumstances.

Miphologia Jewelry uses cookies to tailor its products and services. This enables our Online Shop to recognise your browser and to offer you a more personalised service. Cookies can be easily deactivated at any time in your browser. 

Please contact us by email or contact form with a description of your problem.

Due to hygiene reasons reasons we do not offer exchanges or refunds on earrings and studs unless faulty.

We ship worldwide apart from Russian Federation due to certain regulations. International shipping charges apply.

All orders and shipments will be processed and shipped via DHL Express worldwide.

Orders are delivered from Monday to Saturday.

We process orders between Monday and Friday. Please note that we don't ship on weekends.

Please allow extra time for your order to be processed during holidays and sale seasons.

Miphologia Jewelry is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.

Europe and UK: €10.00

United States, Canada and Mexica:€12.00

Asia: €15.00

Prices could change depends on the weight of the parcel.

Free shipping on any order above 75 EUR worldwide.

During some holidays we offer free shipping.

Free shipping is automatically applied on any order above 75 EUR worldwide.

During some holidays we offer free shipping.

The security of your order delivery is one of our priorities. All Miphologia Jewelry online purchases require a signature upon delivery. All orders are delivered from Monday to Saturday by DHL.

If your order have been delivered, but was not signed by you, please check neighbours or offices next door or contact DHL in your country.

We would be able to modify your delivery address if your order has not been dispatched yet. Once it was pick up by courier we won't be able to modify your address or any information. In this situation please contact DHL in your country.

Once we have dispatched the order, you will be inform by email. If you haven't received your order within specified time of delivery requested, please check DHL link information. During high or holiday season delivery could be delayed.

If your order have been delivered, but was not signed by you, please check neighbours or offices next door or contact DHL in your country.

If your order haven't been picked up please e-mail us on info@miphologiajewelry.com

We apologise if your purchase have missing or wrong item. For all enquiries please contact our team at info@miphologiajewelry.com

Miphologia Jewelry is not responsible for lost and/or stolen packages. Once your item has been shipped you will receive a confirmation email with tracking info. Allow 1 day for tracking info to update. 

In the unfortunate event that your package is missing, please contact your local post office immediately for record of non-delivered package(s). We will do our best to assist in tracking down its location. However, we are not responsible for lost packages showing confirmed delivery to the proper address.  

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Info@miphologiajewelry.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

To initiate any returns please email info@miphologiajewelry.com with the following information:

- your name

- order number

- reason for returning the item(s)

- whether you would prefer a refund or exchange.

Everything should be returned in their original packaging. More details find on Returns & Exchange page.

Please note that earrings can't be returned due to hygiene reasons (unless they are faulty).

And we offer an exchange services if jewelry piece was broken due bad quality of craftsmanship.

Unfortunately, you also will be charged for the full delivery price.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Unfortunately, we don't offer returns for sale items.

Miphologia Jewelry will not accept returns of individual items within the normal set and will only accept returns of the entire set. It won't be possible to return only one item or not the full set.

Bundle sets, where you enjoy a sale or discount as a result of purchasing one or more items, can't be returned.

Miphologia Jewelry will send you an automatic email including the tracking number after your order is dispatched. You can use this number to track your order on the website of DHL (www.dhl.com) or if you log in online to your Miphologia Jewelry Account.

We accept the following types of payment for online purchases:

VISA, MASTERCARD, AMERICAN EXPRESS, APPLE PAY and Pay Pal.

When selecting PayPal as a method of payment at checkout, you will be directed to the PayPal website to "Log In" and review the amount shown before clicking paying. Once this transaction is complete, you will then be redirected to miphologiajewelry.com.

All submitted personal and payment information are encrypted for your security. Our customers' privacy is very important for us.

All product prices displayed online on miphologiajewelry.com include taxes.