FAQ

We have put together frequently asked questions for you to try and assist you with any queries you might have.

If you haven't find a necessary information, please email us at info@miphologiajewelry.com.

  • PRODUCTS
  • PURCHASING ONLINE
  • SHIPPING & RETURNES
  • PAYMENT
  • CONTACT US
WHAT KIND OF PRODUCT MATERIALS DO YOU USE?
WHAT IS THE DIFFERENCE BETWEEN VERMEIL AND PLATING?
HOW LONG IS THE LIFESPAN OF THE JEWELRY?
WHAT IS CHAIN WITH ADJUSTER?
WHAT IS CARABINER LOCK AND HOW TO USE IT?
HOW DO I WEAR CHAIN WITH CARABINER LOCK?
DO YOU SELL CHARMS WITH CHAINS?
WHAT ARE TYPES OF EARRINGS?
HOW DO I USE MY GIFT CARD OR DISCOUNT CODE?
HOW DO I KNOW MY RING SIZE?
WHAT IS MIPHOLOGIA JEWELRY WARRANTY?
HOW WILL MY JEWELRY BE PACKED?
HOW DO I SHOP ONLINE?
HOW DO I CREATE AN ACCOUNT?
CAN I SHOP WITHOUT CREATING AN ACCOUNT?
CAN I CANCEL OR MODIFY MY ORDER?
WHAT HAPPENS IF AN ITEM IS OUT OF STOCK?
WHAT IS PRE-ORDER?
HOW DO I USE MY GIFT CARD OR DISCOUNT CODE?
CAN I USE 2 OR MORE DISCOUNTS WITH THE SAME ORDER?
DO YOU OFFER GIFT WRAPPING?
CAN I ADD ITEMS TO MY ORDER?
ARE MY PERSONAL DETAILS SAFE?
IS YOUR ONLINE SHOP SECURE?
WHAT SHOULD I DO IF I HAVE PROBLEMS WITH PLACING MY ORDER?
CAN I RETURN EARRINGS?
DO YOU SHIP TO MY COUNTRY?
WHAT SHIPPING METHOD YOU USE?
WHAT ARE THE SHIPPING COSTS?
DO YOU OFFER FREE SHIPPING?
IS MY SIGNATURE REQUIRED UPON DELIVERY OF MY ORDER?
HOW CAN I CANGE MY DELIVERY ADDRESS?
WHAT DO I DO IF MY PURCHASE HAVEN'T ARRIVED?
WHAT IF I HAVE RECEIVED A WRONG ITEM OR SOMETHING WAS MISSING?
WHAT IF MY PACKAGE GOT LOST?
WHAT IS YOUR RETUN POLICY?
HOW CAN I EXCHANGE MY PURCHASE?
WHEN I WILL RECEIVE MY REFUND?
CAN I RETURN SALE ITEMS?
CAN I RETURN BUNDLE AND SET ITEMS?
HOW DO I TRACK MY ORDER?
WHICH PAYMENT METHOD DO YOU ACCEPT?
IS MY PAYMENT SECURE?
DO ONLINE PRICES INCLUDE TAXES?

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